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GENERAL TERMS AND CONDITIONS OF USE AND SALE

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Click on the headlines to read more from each section.

Our purchase terms and conditions apply to the sales contract that you as a consumer, by placing an order on www.dailysports.com, conclude with Daily Sports, corporate ID number 556217-7955. We comply with the Swedish Consumer Sales Act (SFS 1990:932), the Distance and Off-Premises Contracts Act (SFS 2005:59) and the Personal Data Act (SFS 1998:204) with regard to all purchases on www.dailysports.com/. For more information regarding the different areas, see below.

— 1.1 COMPANY INFORMATION

Organisation number: 556217-7955
Customer service e-mail: customerservice@support.dailysports.se
Customer service phone number: +46 (0)8 120 105 20
Customer service opening hours: Monday to Friday 09.00 am – 04.00 pm CET
Visiting address head office: Tulegatan 47, 113 53, Stockholm, Sweden
Adress for returns and warehouse: Korallen AB, Ålandsgatan 10, 504 41, Borås, Sweden

— 1.2 PLACING ORDERS

An order can only be placed on www.dailysports.com and not by e-mail or telephone. You can place your order in Swedish or English. You place an order by adding a product to the cart. You then complete your purchase at the checkout by clicking the “Buy now” button. You can check and change your order at the checkout, where all cost details will be specified. By completing an order, you agree to our purchase terms and conditions and enter into a sales contract with us. Once we have received your order, an order confirmation will be sent to your e-mail address. This contains information about your order and the purchase terms and conditions. Always check your confirmation.

If you wish to change an order after it has been placed, contact our customer service department with your question. Unfortunately, it will not be possible to change your order if it is already packed. Once an order has been delivered, it is unfortunately not possible to change it. If an item is out of stock at www.dailysports.com, it cannot be ordered online, but you can still see the product on the website. Click on “Find our stores” if you want to see if it is available from one of our retailers.

Products that are on sale or included in an offer are available as long as stocks last unless the end date indicates otherwise. Daily Sports reserves all rights in the event that products sell out, which may result in partial deliveries. We also reserve all rights in the event that products sell out and for stock issues. Sometimes one of the items you ordered will not be in stock and will be on backorder. This is because the product is not in stock or delivery has been delayed. An e-mail will then be sent to you within 1-3 working days. Contact us if you have questions about delivery times, etc.

When placing an order during campaigns “get a gift with your next order” it only applies once per customer, unless announced otherwise in in the campaign.

— 1.3 SALES AND OFFERS

Products that are on sale or included in an offer are available as long as stocks last unless the end date indicates otherwise. Daily Sports reserves all rights in the event that products sell out, which may result in partial deliveries. We also reserve all rights in the event that products sell out and for stock issues. Sometimes one of the items you ordered will not be in stock and will be on backorder. This is because the product is not in stock or delivery has been delayed. An e-mail will then be sent to you within 1-3 working days. Contact us if you have questions about delivery times, etc.

When placing an order during campaigns “get a gift with your next order” it only applies once per customer, unless announced otherwise in in the campaign.

— 2.1 SHIPPING COST & DELIVERY

Delivery time depends on the country and the choice of shipping method. Your order will be processed within 1-3 days, with some exceptions, for example, due to stock-taking, holidays, and sales. If a delivery is delayed or cannot be shipped due to low stock availability or for any other reason, you will be informed of this as soon as possible. You will then be refunded at no extra cost.

Sweden

1-3 working days with Postnord or Budbee to a cost of 39 SEK.

  • PostNord – Postal agent
    • The package will be sent by PostNord to your nearest collection point.
    • The delivery time is 1-3 working days.
    • You will receive an SMS notification once your package is available to collect from the agent. You will need a valid ID document to collect it.
  • Budbee – Home delivery
    • Home delivery from Budbee is available in the following regions of Sweden: ; Stockholm, Göteborg, Malmö, Södertälje, Norrköping, Linköping, Jönköping, Västerås, Örebro, Gävle, Uppsala, Varberg, Halmstad, Trollhättan, Helsingborg, Borås, Nyköping, Kalmar, Växsjö & Eskilstuna.
    • The package is delivered directly to your home address in the evening between 17.00 and 22.00, with a 1-2 day climate-smart delivery time. It is possible to choose a day and time to suit you. You can track your delivery on your mobile and if you are not at home, the package can be left outside the door.
Norway

2-3 working days with DHL, to a of cost 100 NOK.

  • DHL Express – Postal agent
    • The package will be sent by DHL to your nearest collection point.
    • The delivery time is 2-3 working days.
    • You will receive an SMS notification once your package is available to collect from the agent. You will need a valid ID document to collect it.
Other countries IN EU

2-3 working days with DHL to a cost of €6-€9.

  • DHL Express – Postal agent
    • The package will be sent by DHL to your nearest collection point.
    • The delivery time is 2-3 working days.
    • You will receive an SMS notification once your package is available to collect from the agent. You will need a valid ID document to collect it.
UK

2-3 working days with DHL, to a of cost 8 GBP.

  • DHL Express – Postal agent
    • The package will be sent by DHL to your nearest collection point.
    • The delivery time is 2-3 working days.
    • You will receive an SMS notification once your package is available to collect from the agent. You will need a valid ID document to collect it.

 

It can take up to 7 working days from the time you place the order until you receive it. In the event of late delivery, you are entitled to cancel the purchase. We deliver orders to Sweden, Norway, UK and within the EU; Netherlands, France, Belgium, Germany, Greece, Croatia, Portugal, Italy, Spain, Poland, Lithuania, Estonia, Latvia, Finland, Austria, Luxembourg, and the Czech Republic. Sometimes one of the items you ordered will not be in stock and will be on backorder. This is because the product is not in stock or delivery has been delayed. In such cases, we will contact you by e-mail within 1-3 working days.

— 2.2 DELIVERY DELAY

We always do our utmost to deliver your ordered items in the promised time, but sometimes there may be a delay. If the delivery is delayed beyond what was promised, please contact us immediately so that we can investigate the issue. If you wish to cancel a delayed item, please contact the customer service department. Daily Sports accepts no responsibility for any damage caused by failure to meet an advised delivery time. We will contact you if delivery is delayed and it is important that you receive the order within a certain time.

— 2.3 UNCLAIMED PACKAGES

For all packages that remain uncollected, you will be charged a fee of SEK 49. The fee corresponds to the costs of administration, return shipping, and handling. The payment terms are 14 days. In case of late payment, a reminder fee of SEK 50 plus late payment interest and any debt recovery costs will be charged. If you change your mind once we have shipped the package, you must pick up the package at your collection point and return it to us. If the package is not collected, it will be automatically registered as uncollected and you will be charged accordingly.

These general terms and conditions apply to all contracts you enter into on www.dailysports.com/. By ordering products on Daily Sports, you accept these general terms and conditions. The contract is drawn up at the same time as your order is accepted. By law, you must be over 18 years of age to make a card payment.

— 3.1 PRICES

If you visit us from Sweden all prices on www.dailysports.com/ are given in SEK and include VAT. For all other countries, the prices will be shown in euros.

— 3.2 KLARNA CHECKOUT

In conjunction with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options where the payment is made directly to Klarna:

  • KLARNA INVOICE – PAY IN 14 DAYS

An invoice will be sent to your e-mail address shortly after ordering and must be paid within 14 days of the invoice date. There will be no invoice fee. When you make a purchase, we reserve the right to carry out a credit check through Klarna AB.

Read more about Klarna Invoice here.

  • KLARNA – PAY DIRECT

Automatic withdrawal from your bank account: based on direct debit. Your account will be debited around two banking days after the purchase has been made or the item has been sent. The terms and conditions for using direct debit can be found here.

  • KLARNA – PARTIAL PAYMENT

When you choose partial payment as the payment option at the checkout, you will immediately be notified if your application has been granted and we can process your purchase immediately. If your application is not granted, you can go back and choose an alternative payment method. You may have one or more pending partial payment purchases, in which case Klarna AB will combine them on an account invoice every month. Of course, you can pay the entire outstanding balance at any time during the partial payment period. The following options are available for partial payment:

  • 3 months with 0% annual interest (arrangement fee SEK 95)
  • 6 months with 0% annual interest (arrangement fee SEK 295)
  • 12 months with 0% annual interest (arrangement fee SEK 395)
  • 24 months, Klarna Account 19.9% annual interest (pay 1/24 of the total amount of at least SEK 50 every month)
  • 36 months with 9.95% annual interest (arrangement fee SEK 395)

An administration fee of SEK 29 will be added to all options.

Read more about Klarna Account here.

3D SECURE

Daily Sports uses 3D Secure, which is a security solution for online card purchases. This is to increase the security of payments and protect you as a consumer. In addition to card details, you as a customer need to enter a password to complete the payment.

CARD PAYMENT – SIMPLE AND SECURE

We offer our customers the option to pay directly online with card payment. No card fee will be charged. We reserve the right to refuse the purchase if the card is not valid or sufficient funds are not available to cover the purchase sum. After you have chosen to pay for your purchase by card payment at the checkout, you will be transferred to a payment window that will guide you through the purchase process. We accept card payments by Visa and Mastercard.

In order for you to feel secure when shopping on Daily Sports’ webshop, we cooperate with Klarna for the redemption of bank/credit card payments, and direct payments via online banking. Klarna guarantees fast, secure payment and fulfills the requirements for PCI-DSS. Security is one of the most important cornerstones of Klarna’s solutions. All information related to your payment is encrypted with SSL (Secure Sockets Layer) during transfer to Klarna and your card details are not recorded or stored by Daily Sports.

Read more about Klarna here.

— 4.1 RIGHT OF EXCHANGE OF PRODUCT OR SIZE

You have full right of return and exchange for 20 days from the date on which you received the product, provided that you have not used the product and that it is returned in its original condition. Clothes may be tried on, but not used. All labels must remain on the product if it is an exchange. This does not apply to complaints.

The product should be returned in a bag or box. Use the return note that you received together with your order. Daily Sports assumes no liability for transport damage due to poor packaging when returning a product. When exchanging or returning a product, or making a complaint, we act in accordance with the Swedish E-commerce Act. In order for your right of exchange to remain intact, you must present a receipt and return the product unused and in new condition.

If you want to exchange a product, please contact our customer service department.

— 4.2 PURCHASE ON APPROVAL

In the unlikely event that you are not satisfied with your purchase, you can return the product within 14 days of the date on which you received the product and receive a refund. When returning the product, you must present a receipt and return the product unused and in new condition. Please return the product in its original packaging if possible. However, you have the right to open the package to check the product, but the product must not be handled carelessly.

Our goal is for you to be satisfied with the products you buy from us. If you shop with Daily Sports, you, therefore, have the right to cancel your purchase within 14 days of receiving your order.

The right to cancel does not apply to:

  • Products that have clearly been used over and above trying them on
  • Products that have been damaged during the period that you, as the customer, were responsible for them.

— 4.3 RETURNS

All returns within Sweden are handled by PostNord, regardless of the shipping method you used when purchasing the product. Together with your order, you will receive a return note and a return address label. Fill in the return note according to the instructions and put it in the bag together with the products. The return address label should be attached to the outside of the package. Hand the package to your nearest postal agent. Save your proof of posting – remember that you are responsible for the return shipment until we receive it.

For other countries within the EU, return handling takes place via DHL. Contact us if you regret your purchase within 14 days of receiving the item, we will then send a return slip to you which you paste on the package and hand to the nearest postal agent within 14 days of receiving the shipping note. As a consumer, you will pay €9 for the return, we deduct this when we refund you money for the returned product.

In order for us to approve the return, the returned product must be in a substantially unchanged condition. If the product is not in unchanged condition, a deduction may be made from the refunded sum. The product should be well packaged, preferably in its original packaging, with its inner packaging, and together with any accessories. Transport damage due to inadequate packaging will be charged to you as the customer. Do not attach address labels directly to the product packaging. Instead, place the original box or bag in another box.

State the reason for the return, if you want an exchange, the nature of your complaint, etc. on the return note. For an exchange, you must order your new product yourself through our webshop. You will receive a new invoice for the new product. If you used a discount code or offer that is still valid, please contact our customer service department for assistance.

When placing an order during campaign “3 for 2” you get the cheapest item for free. In case of returns, we reserve the rights to charge full price for products that are kept.

Sweden

Return cost: 49 SEK

In the package you have received a return slip, use it by pasting it on the package you want to return and handing it to the nearest postal agent for PostNord. We charge you 49 SEK for the return, the amount is deducted from the amount you get back for the products you returned.

Norway

Return cost: 100 NOK

For norwegian customers, see below return instructions:  

  1. Mark the correct reason for your return
  2. Place item in the package and make sure the package is properly sealed 
  3. Contact customer service at customerservice@support.dailysports.se to obtain a return label and a customs invoice, which are required before you can return the item. If you choose not to use Daily Sports documents for return processing, you as a customer are responsible for any additional costs incurred.
  4. Place your customs invoice inside the package and affix your return label on the outside of the package, and drop it off at your local service point. We charge you 100 NOK for the return, the amount is deducted from the amount you get back for the products you returned.

Rest of Europe

Return cost: 9 EUR

You have received a return slip in the package together with your order, use it by pasting it on the package you want to return and handing it to the nearest postal agent for DHL. We charge you 9 EUR for the return, the amount is deducted from the amount you get back for the products you returned.

UK

Return cost: 8 GBP

See below for return instructions:

  1. Mark the correct reason for your return
  2. Place item in the package and make sure the package is properly sealed
  3. Contact customer service at customerservice@support.dailysports.se to obtain a return label and a customs invoice, which are required before you can return the item. If you choose not to use Daily Sports documents for return processing, you as a customer are responsible for any additional costs incurred.
  4. Place your customs invoice inside the package and affix your return label on the outside of the package, and drop it off at your local service point. We charge you 8 GBP for the return, the amount is deducted from the amount you get back for the products you returned.

— 4.4 COMPLAINTS AND DEFECTIVE PRODUCTS

You have a statutory 3-year right of complaint if you need to complain about defects in our products. Please contact our customer service department and provide them with your order number and the details of the product in question. Any refund for your complaint will be made as soon as we’ve received pictures of the default product which helps us approve the complaint easier. For complaints, we wish that you not send us the defective product, if you wish to do that we will send you a return label. If the product is still in stock, you can order a new one directly from our webshop. Our customer service department will provide you with a voucher for the same amount as you had paid for the reclaimed product, that you can use at checkout.

— 4.5 RIGHT TO CANCEL ORDER

You always have the right to cancel your purchase within 14 days of order confirmation and the goods having been received. You can do this by returning the product within the cooling-off period. For more about this, see under returns and exchanges. You can also cancel your purchase if one or more items are on backorder or you receive a new delivery notification. In those cases, contact our customer service department. You can read more about your right to cancel on the Swedish Consumer Agency’s website.

If you regret your purchase immediately after placing your order, you can contact our customer service department. If the item has not yet been packed and sent, we can cancel the order and invoice. Please note that it is not considered exercising your right to cancel if you do not collect a package or refuse to receive a delivery.

— 4.6 REFUND

When your return has reached our warehouse and the item has been registered as an approved return, we will refund you the amount for the return. The time from when you send the item back until we have refunded you takes place within 10 days, with the exception of weekends and holidays.

Daily Sports is responsible for ensuring that the personal data provided in connection with purchases is processed in accordance with the Swedish Personal Data Act. By agreeing to Daily Sports’ purchase terms, you consent to some of your data being saved. We only save the data needed to be able to process your order and complete the purchase, facilitate future purchases, and enable your order status to be updated. As a customer, you can access the saved data at any time, change it or request its erasure.

Read more in the Privacy Policy

A cookie is a small data file containing text that is stored in your browser. Cookie files are completely anonymous and contain no personal information. There are two types of cookies: permanent and temporary. Permanent cookies are stored as a file for a certain period of time until you, or the server that sent them, delete them. Temporary cookies, known as session cookies, are temporarily stored and disappear once you close your browser.

We use cookies to provide you, as a visitor to our website, with a better service. We use cookies to save statistics and follow what a user does on the page: log in, place something in the cart, traffic measurement, exposure and analysis of marketing. If cookies are not accepted, much of the website’s functionality stops working. The information collected enables us to develop and optimise the webshop so that it gives you what you want. If you want to turn off cookies, you can do so in your browser settings.

WHAT DOES CERTIFICATION MEAN?

Trygg e-handel (Secure e-commerce) is a certification for companies involved in e-commerce, i.e. any company that sells products and services via an online store (distance selling). E-commerce is based on precisely the same principles as traditional mail order, the difference being that the goods are presented on a website and that the sales contract is concluded directly on the website.

In order to protect your personal data and other sensitive data, it is important that you know to whom you are providing the data. You may also want to feel confident that the company will deliver the goods within the agreed time and that you will be able to get help after the purchase if something turns out to be wrong.

— 7.1 SECURITY

The purpose of “Trygg e-handel” as a certification system is to guide you as a consumer to choose the right e-commerce outlets when shopping so that you can feel safe and secure even after you click on “complete purchase”.

The objective of “Trygg e-handel” is to help consumers feel as safe and secure shopping online as they do in a physical store.

When you buy from a company that has the “Trygg e-handel” certification, it means that the company has committed to complying with a number of requirements through an agreement. Only well-established and reputable companies have the right to carry the “Trygg e-handel” certification.

The requirements of “Trygg e-handel” are designed to ensure that consumers like you are familiar with and take advantage of their rights when shopping online. Among other things, it requires the company to be clear about its identity, have secure procedures for processing personal data, use secure payment solutions, and have sound finances.

— 7.2 CONFIDENCE

Svensk Distanshandel (Swedish Distance Sellers) verifies that the requirements are met by the certified companies through credit checks, test purchases and investigations where there is any suspicion of deficiencies. To give you extra confidence, “Trygg e-handel” receives complaints from consumers like you when a problem is suspected.

If you complain about a company that has the “Trygg e-handel” certification and it turns out that the company acted improperly/in violation of the requirements, the company gets a “mark” in our register. In the event of serious deficiencies, the company’s certification may be revoked with immediate effect. All this together means that you as a consumer can feel confident that only reputable companies carry the “Trygg e-handel” symbol.

— 7.3 THE “TRYGG E-HANDEL” SYMBOL

To verify that the symbol is genuine, click or hover over the “Trygg e-handel” symbol on the company’s website. Each company has a unique certificate at the tryggehandel.se domain. Daily Sports’ certificate can be found here.

— 7.4 WHERE CAN I FIND CERTIFIED COMPANIES?

You can find all the certified companies here. Companies are divided into categories based on what they sell to make it easier for you to find companies that sell the goods and services you are interested in.

Daily Sports reserves all rights. in the event that products sell out and for products being discontinued from the range. We cannot guarantee that all images accurately reflect the true appearance of the products. We also reserve the right to any typographical errors on the website. However, consumers are entitled to complain about a product if it is faulty.

In the event of a dispute, Daily Sports will comply with the laws and guidelines of the EU and Sweden. See the European Commission’s website for dispute resolution and more information, and to register a dispute, here. We comply with the recommendations of Sweden’s National Board for Consumer Disputes, see National Board for Consumer Disputes. Post address to ARN;

ARN, Box 174, 101 23 Stockholm

Daily Sports is exempt from sanctions for failure to fulfil certain obligations under this agreement if the failure is due to an extenuating circumstance as set out below and the circumstance prevents, complicates or delays fulfilment. An extenuating circumstance shall include, among other things, official action or failure to act, new or amended legislation, labour market conflict, blockade, fire, flood, sabotage, major accident or other type of natural disaster. Force majeure includes government decisions that adversely affect the market and products, e.g. restrictions on indication, warning texts, sales bans, etc., abnormal decline in the market and the company having been exposed to criminal activity that affects the business.