Return & Exchange
Do you need to make a return or exchange? You will find all information you need on how to proceed to exchange or return an item here.
The product should be returned in a bag or box. Use the return note that you received together with your order. Daily Sports assumes no liability for transport damage due to poor packaging when returning a product. When exchanging or returning a product, or making a complaint, we act in accordance with the Swedish E-commerce Act.
We always offer free returns within Sweden, regardless of which of our transport services you have chosen. In the package you have received a return slip, use it by pasting it on the package you want to return and hand it in at the nearest postal agent for PostNord.
You have received a return slip in the package tigether with you rorder, use it by pasting it on the package you want to return and hand it in at the nearest postal agent for DHL. We charge you €9 for the return, the amount is deducted from the amount you get back for the products you returned.
If you want to make a return for an order outside Sweden, please email our customer service and they will help you with a return slip. Pasting the return slip on the package you want to return and hand it in at the nearest postal agent for DHL. You will be charged €9 for the return, this amount will be deducted from the amount you receive back for the products you returned.
Exchange of product and size
If you want to exchange a product or size, you must order the new product yourself through our webshop. You can do this at the same stage as you return the incorrect product. The new product will then arrive as a new order with a new invoice. If you have any questions or concerns about your exchange, please contact our customer service department. You cannot order an exchange by writing it on the return note, as we cannot place an order for you.
Complaints and defective products
You have a statutory 2-year right of complaint if you need to complain about defects in our products. We pay the return shipping for any returns for complaint cases. Contact our customer service department and provide them with your order number and the details of the product in question. We will then e-mail you a return note and a return address label that you can use to return the product about which you have a complaint. See the instructions for returns above. These also apply to complaints. Any refund for your complaint will be made as soon as we receive the product and approve the complaint. If the product is still in stock, you can order a new one directly from our webshop.
Our goal is for you to be satisfied with the products you buy from us. If you shop with Daily Sports, you therefore have the right to cancel your purchase within 14 days of receiving your order.
The right to cancel does not apply to:
- Products that have clearly been used over and above trying them on
- Products that have been damaged during the period that you, as the customer, were responsible for them.