Byten och returer

Do you need to make a return or exchange? You will find all information you need on how to proceed to exchange or return an item here.

Du har full retur och bytesrätt inom 14 dagar från att du mottagit varan, förutsatt att du inte använt produkten och att den returneras i originalskick. Kläder får provas, men inte användas. Alla etiketter ska finnas kvar på produkten om det är ett byte, gäller ej reklamation.

The product should be returned in a bag or box. Use the return note that you received together with your order. Daily Sports assumes no liability for transport damage due to poor packaging when returning a product. When exchanging or returning a product, or making a complaint, we act in accordance with the Swedish E-commerce Act.

Inom Sverige erbjuder vi alltid fria returer, oavsett vilken av våra transporttjänster du valt. I paketet har du fått en retursedel, använd den genom att klistra den på paketet du vill returnera och lämna in på närmsta postombud för PostNord.

I paketet har du fått en retursedel, använd den genom att klistra den på paketet du vill returnera och lämna in på närmsta postombud för PostNord. Vi debiterar vid dig €9 för returen, beloppet dras av på summan du får tillbaka för produkterna du returnerat.

Om du gör en retur på en beställning utanför Sverige ber vi dig att mejla vår kundservice så hjälper de dig med en retursedel. Du blir debiterad €9 för returen, detta belopp kommer att dras av på summan du får tillbaka för produkterna du returnerat.

Exchange of product and size

If you want to exchange a product or size, you must order the new product yourself through our webshop. You can do this at the same stage as you return the incorrect product. The new product will then arrive as a new order with a new invoice. If you have any questions or concerns about your exchange, please contact our customer service department. You cannot order an exchange by writing it on the return note, as we cannot place an order for you.

Complaints and defective products

You have a statutory 2-year right of complaint if you need to complain about defects in our products. We pay the return shipping for any returns for complaint cases. Contact our customer service department and provide them with your order number and the details of the product in question. We will then e-mail you a return note and a return address label that you can use to return the product about which you have a complaint. See the instructions for returns above. These also apply to complaints. Any refund for your complaint will be made as soon as we receive the product and approve the complaint. If the product is still in stock, you can order a new one directly from our webshop.

Cooling-off period

Our goal is for you to be satisfied with the products you buy from us. If you shop with Daily Sports, you therefore have the right to cancel your purchase within 14 days of receiving your order.

The right to cancel does not apply to:

  • Products that have clearly been used over and above trying them on
  • Products that have been damaged during the period that you, as the customer, were responsible for them.